Eligibility Verification Process Flow:
- STEP 1: Checking and verifying the patient’s insurance eligibility and benefits prior to the treatment.
- STEP 2: Checking with the insurance company regarding any payment responsibility the patient needs to fulfill prior or post the treatment. This is done by our team of expert telecallers two days prior to the patient’s appointment date.
- STEP 3: Informing the patient of their payment responsibilities at the time of appointment scheduling. This step is beneficial to both the patient and our clients. It helps the patients decide on the course of treatment and the client to avoid last minute cancellations due to ineligibility reasons.
- STEP 4: The appointment confirmation process is particularly helpful for the client and patient as it negates last minute schedule changes and saves time for the front desk staff, thereby increasing overall efficiency.